FAQ
Getting started
What is Fraglink?
A free little Windows tray app. You play, it tracks your hours, whatever launcher the game's on, and your friends can see what you're playing.
What can I do with it?
- See which friends are online and what they're playing, with a pop-up when someone comes online or starts a game.
- Build a profile with your games, hours, recent activity and gaming rig.
- Climb the leaderboards: top players and most played this week, plus a board for each game.
- Share your stats with a signature image or a miniprofile card (public profiles).
How do I install it?
Grab the installer from Download and run it. Fraglink isn't code-signed yet, so Windows may show a SmartScreen notice: choose More info → Run anyway. It then sits in your tray, next to the clock. Sign in or create an account from there.
Does it update itself?
Yes. Installed betas update automatically.
How old do I need to be?
13 or older. Profiles of under-18s start private, and they can switch to public after a confirm.
Tracking & hours
How does it count hours?
As long as the app's signed in and connected, every game it recognises gets tracked live on our server. Idle and away time still counts. Anything under 30 seconds isn't kept.
Do I get hours if I play offline?
No. Hours only count while the app's connected, and offline play doesn't get uploaded later.
How does it know what I'm playing?
Every few seconds it checks which programs are running and matches them against a games list, using the exe name and its folder. It also reads which game Steam says is running. Admin fixes to the list reach everyone without an app update.
Does it touch my games?
Nope. No overlay, no injection, and it never reads game memory. It just looks at what programs are running.
My game isn't detected. What now?
If an unknown program runs full screen for 5 minutes, Fraglink asks "Playing X? Add it!". Choose Add it! or Not a game. Missed it? Open Options › Games: unanswered ones wait under Detected, not added, and Not seeing your game? Add it! lets you pick the exe yourself. Scan for games searches your game folders. Anything you add is sent to us for review. Until then, the name you gave it is what friends and your profile show.
Can I bring my existing hours?
Yes, from Steam, and World of Warcraft /played hours with the Fraglink /played addon after linking Battle.net. Link Steam in Settings › Connections or in the app under Options › Connections. Your playtime is imported once (press Import hours again any time to refresh it), and hours Fraglink tracks after that add on top. The same goes for WoW /played, and time the app tracks in WoW's menus and loading screens (which /played leaves out) is kept when you upload again. Your Steam game details need to be public.
What do Tracked and Imported mean?
Tracked is time Fraglink recorded, plus Steam playtime. Imported is a game's own counter. A game's total is your latest import plus whatever Fraglink tracked after it, so nothing gets counted twice. You don't have to re-import, and if a new import comes in lower, the higher total stays. Leaderboards use the same total you see. Steam doesn't sync by itself, hit Import hours to refresh it.
WoW counts each character once (by its Battle.net character id) at its highest /played. Rename it or move realms and it's still one character. Sell it or move it to another Battle.net account and it only counts for the new owner. Delete it and the hours stay. WoW Forever isn't out yet, so the app tracks Forever hours for now, and Forever /played uploads open once it launches.
Can I choose which WoW characters my profile shows?
Yes. In Account settings › World of Warcraft you can pick Retail, Forever, both, or none, and choose which characters show first.
Can I add hours by hand?
No. Manual hour imports are turned off. You can still hide a game or reset its hours in Settings › Played games.
Privacy
What can other people see?
With a public profile, anyone with the link sees your nickname, @username, picture and the parts of your profile you leave switched on: games and hours, now playing, rig, about me, location, gaming style, real name, gender, age, achievements, name history, leaderboard spots and linked account names. Public profiles can also appear on the home page and in search engines.
Can I keep things private?
Yes. Each of those has its own switch in Settings › Privacy (the same switches are in the app under Options › Privacy). Turn off the public profile to make it friends-only. Age is hidden by default.
What does Fraglink collect from my PC?
Just what game you're playing and when. Scan for games looks through your folders, but that all stays on your PC. Details are in the Privacy Policy.
How do I get my data or delete my account?
In Settings › Account & profile. Download my data gives you a zip (JSON and CSV), once an hour. Delete my account signs you out everywhere and deletes everything after 7 days. Signing in during those 7 days cancels it.
Accounts & linking
Nickname or username?
Your nickname is what everyone sees, and you can change it any time. Your @username is your sign-in name and profile address.
What does linking Battle.net or Discord do?
It proves the account is yours: your profile shows its icon with a verified tick and its name. Linking Battle.net also lets you import your WoW /played hours with the Fraglink /played addon. Hide the names with Show connected account names. Linking opens the service's own sign-in page, so Fraglink never sees your password there.
Can I turn on two-step sign-in?
Yes, in Settings › Security, with an authenticator app and backup codes.
Found a problem player?
Use Report on their profile, or contact us.
Troubleshooting
Windows says "Windows protected your PC".
That's SmartScreen, because the installer isn't code-signed yet. Choose More info → Run anyway.
My hours aren't showing up.
Make sure the app is signed in and connected while you play, and that the game is detected (it shows as your status). For Steam hours, check your Steam game details are public, then press Import hours again.
I forgot my password.
Use Forgot password to get a reset link by email.
I lost my authenticator and backup codes.
Email support@playfraglink.com from your account's email address.
Where do I report a bug?
On our Discord, or with the contact form. If the app crashed, it leaves a crash-<time>.txt in its log folder that helps us find it.